JackpotCity Casino

Jackpot City Casino Review

JackpotCity is one of the original online casinos and with that comes a level of prestige that few casinos can rival. What they’ve done as well as pretty much anyone in the industry is being able to adapt. Not only are they now able to offer up a vast range of casino games, but they also have the jackpots, bonuses, loyalty programme and promotions that you would expect from an industry-leading online casino.

Pros & Cons


  • Varied casino portfolio with great games
  • Slots powered by top software developers
  • Interesting interface
  • Bonus wheel for loyal customers
  • Very friendly customer service reps with a quick response time
  • Great hot/cold indicators tell you if jackpots are about to drop
  • Midweek and weekend bonuses for all active players


  • Free games are only available after registration
  • No bonus code for boosted offers
  • Players from Spain, Malta, South Africa and the UK are not accepted

Key Information

The online casino at Jackpot City has been offering online casino games since the days of dial-up internet. With more than two decades of experience, Jackpot City is one of the most well-established casinos in the industry.

Casinos that have been active for several years are typically well-trusted. They have to keep most of their customers happy to stay in business for so long. So we think it is pretty clear that Jackpot City is a safe and legitimate casino.

However, that doesn’t mean it is the right casino for you. Before choosing a casino site, you need to know if it has games you want to play, convenient banking methods, and the best bonus offers available.

That is why you will appreciate reading this Jackpot City review. We will explain everything you need to know about this casino to make an informed decision about whether Jackpot City is the best casino for you. Here are some key details to know before we get started.

  • Website – jackpotcitycasino.com
  • Launched in 1998
  • Owned by Cityviews Group
  • Licensed by Malta Gaming Authority and Kahnawake Gaming Commission
  • Sister Sites – Spin Casino, Spin Palace, Spin Palace Sports, Ruby Fortune, Mummys Gold, Cabaret Club, River Belle Casino, Lucky Nugget Casino, Gaming Club
  • Email[email protected]
  • Software Providers – Microgaming, Gold Coin Studios, Just For the Win, Pragmatic Play Live, Evolution Gaming

Is Jackpot City Safe and Trustworthy?

The most critical thing you need to know is whether you can trust Jackpot City. Many people wonder if Jackpot City is a scam. But you don’t need to worry. Jackpot City Casino is a safe and trustworthy casino site with a fantastic reputation.

We don’t expect you to take our word for it. You will feel more confident trusting our recommendations once you understand why we believe Jackpot City is safe. So, we will explain our reasoning and offer a little more information about the casino.

How Do I Know I Can Trust Jackpot City Casino?

The most significant reason we believe Jackpot City is a trustworthy casino is that the site has proven its dedication to customers for more than twenty years. There are very few online casino sites that have been operating for as long as Jackpot City.

Of course, the time they have been operating doesn’t matter if the site hasn’t been trustworthy. Fortunately, Jackpot City has not been involved in any significant scandals since it started, and the site hasn’t been accused of scamming customers.

Jackpot City’s well-established reputation speaks volumes about the site’s dedication to its customers. But it is only one of the factors we consider before declaring the site as trustworthy. Here are some additional reasons we believe Jackpot City is safe and trustworthy.

  1. A safe and trustworthy casino site must offer fair games with random results. Microgaming is the primary software provider for Jackpot City Casino. All of their games are tested, audited, and approved by eCOGRA, which is a third-party organization.Jackpot City Casino is licensed by both the Malta Gambling Authority and the Kahnawake Gaming Commission. They are both well-respected licensing organizations with strict standards designed to protect the customers.
  2. Microgaming has additional rules and policies that the site must agree to if they want to use their software. You will only find Microgaming games at the most respected and trusted casino sites because the software company wants to protect its reputation.
  3. This site uses SSL encryption to protect your personal and financial information. They are the same security techniques that online banks use, so you can be sure they are trustworthy.
  4. If you ever need assistance, the Jackpot City customer service team is available 24/7. You can use live chat or email to contact customer service, and they will respond promptly.

The final reason that we think you can trust this site is that we tested the site thoroughly during our Jackpot City online casino review. We go through the whole process of creating an account, making deposits and withdrawals, playing games at their real money casino, and even contacting customer service. That way, we can offer first-hand experience of the site and how it works.

You might find a few negative reviews of Jackpot City online, and some of them claim that Jackpot City is a scam. But it is crucial to make sure those reviews are valid and factual. Some people make internet complaints every time they don’t win.

We read hundreds of customer reviews while we were investigating the site. The vast majority of them were positive, and the negative reviews were mostly from people complaining that they hadn’t won. If you understand gambling, you should know that every customer will have ups and downs. Jackpot City wouldn’t be a profitable business if every customer won every game.

Design & Structure of the Online Casino

The first thing that we noticed when you land on the casino for the first time is that you get to see a holding page. This page shows players the latest welcome offers, promotions and even bonus funds.

We do like this style as it means that new players aren’t just thrown into the deep end and having to navigate the massive range of games that the casino has. It’s almost like a sense of the calm before the storm.

Having said all that, the main content is within the games section, and this is where the majority of players will be spending their game. Once you get into this section, you get to see a breakdown of these games and what you can expect to be playing.

Even when you move into the section of the main game, it’s not a typical casino as you would expect. They include a lot of text about what’s going on and the games that you can play. It’s been a nice change, especially given that you usually get little to no information about what’s going on.

The final thing to note is that navigation, on the whole, is excellent throughout the casino. You can jump between different parts and sections once logged using the menu section at the top of the page. They include a drop-down menu section which keeps things neat and we are fans of the dark, moody colour scheme that they are now synonymous with.

Taking this into account, we must also mention that the interface changes drastically when you sign up. For example, the mobile section is easily accessible when you’re not signed in, while it disappears completely once you log into your profile.

With this said, for inexperienced casino players, JackpotCity Casino’s interface may be confusing at times. This is not because the site is poorly designed, but rather because sometimes the options and interface can get complex and overwhelming.

How to Register at Jackpot City Casino?

To register an account with JackpotCity, you are going to need to follow the steps as pointed out below. The process should take no more than a couple of minutes, and you will likely get instant access to the casino once you are set up.

At some point in time, you will need to verify your account. This is a standard procedure for all online casinos, and we recommended that you do this as soon as you sign up to avoid delays in withdrawals later down the line.

Here is a step by step process of how to open an account with JackpotCity:

  1. Open the official website of JackpotCity casino
  2. Click on the Registerbutton on the left side of the home screen
  3. Create your username
  4. Input your email address and proceed to craft a strong password for your account
  5. Input personal details starting with your first name, last name, date of birth, gender, language and currency
  6. Proceed to the address details. Here, input your mobile phone number, two addresses city, state, region and postal code
  7. Agree with the terms and conditions of JackpotCity casino and click on the Registerbutton
  8. Immediately you are done creating your account. You can make your first deposit and start playing immediately.

Jackpot City Online Casino

The JackpotCity casino is one that is continuing to grow. They have been able to develop and increase the number of games on offer over the years, and they are now right up there with some of the best in the business. In this next section, we will take a look at what makes them tick and why they have been able to see the success that they have.

What Software Providers Power the Casino?

JackpotCity is pretty unique in the fact that they only use two software providers to power the whole casino. What you usually see is that casinos are flooded with game developers, which allows them to offer up a huge range of casino games.

Even though they lack in terms of the number of game developers, they have been able to team up with one of the best in the form of Microgaming. This still gives them over 600 games to choose from and given that they exclusively use them, means they get first access to any new games that Microgaming develop.

Some argue that the casino feels limited as a result, but we would disagree with this. The range of games is a match for any online casino in the world right now, and this is testament to how good Microgaming are!

What Casino Games Can I Play at Jackpot City?

It may be just one game provider for the whole casino, but Microgaming does not lack when it comes to variations of games. Their bread and butter are that of their online slots, and it’s here where you can access games such as Thunderstruck 2, Agent Jane Blonde, Jungle Jim, Jurassic Park, Terminator 2 and many, many more.

Moving away from slots takes us to their table game selection, and once again, this does not disappoint. There are over 80 table games to choose, with a huge range of blackjack and roulette variations as the staple here.

Other games are left wanting, however, and you can enjoy the likes of three card poker, keno, craps, baccarat, bingo and many more.

For us, JackpotCity, and more specifically, Microgaming, excel when it comes to jackpot games. They have some of the biggest games in the world here, with the likes of Mega Moolah, Wheel of Wishes, Major Millions, Treasure Nile and Atlantean Treasures all consistently passing the 7-figure mark in terms of the jackpot on offer.

Finally, pretty much all the games are available as a “demo” variant. This means that you can play with fake money to see how the game works. We highly recommend that you use this is you are playing any of these games for the first time.

Slot Machines and Progressive Jackpots

There are more than 400 slot games on the Jackpot City casino. Almost all of them are Microgaming titles, but there are also a few games from other studios. For example, you can play Dr. Wildshock Mad Loot Lab from Gold Coin Studios or the Kodiak Kingdom slot from Just for the Win.

We were a little disappointed that only twenty jackpots were available during our Jackpot City casino review. With a name like Jackpot City, we hoped to find a few more options. But the jackpot games that they do have definitely stand out.

Microgaming is famous for its progressive jackpots, including the record-breaking Mega Moolah slot. All of their games are on a shared network, so everyone who plays that game on any Microgaming casino contributes to the prize pool.

The prizes that you can win on progressive jackpot games change constantly. They increase as people play the game and re-set whenever someone wins one of the prizes.

During our Jackpot City casino review, the prizes ranged from €6,000 to more than €10 million.

According to Microgaming policy, progressive jackpots must be paid out in their entirety. So, if you win a progressive jackpot, you will be able to withdraw your entire prize at one time instead of accepting installments.

Jackpot City has withdrawal policies for progressive jackpots that are different from other withdrawals. For example, you won’t have to abide by traditional withdrawal limits, but you may not get to choose the banking method for your progressive jackpot withdrawal.

Another exciting option on Jackpot City is branded slot machine games. Microgaming has several branded games, including Brides Maids, Game of Thrones, and Love Island. They have a licensing agreement with the studios that own these tv and movie franchises so that you can play slots with some of your favorite characters.

There are hundreds of fantastic slot games on the Jackpot City casino. If you are not sure which games to start with, here are a few of our recommendations.

  • Thunderstruck II
  • Arctic Magic
  • Bust the Mansion
  • Book of Atem
  • Mega Moolah Fortunium Gold
  • Agent Jane Blonde Returns
  • Book of Oz

Overall, we were impressed with the collection of slot games on Jackpot City. The casino has a varied collection, so they should have something for everyone. We also appreciate that the categories on the For You page make it easy to find games with the features you like.

Table Games and Video Poker

Jackpot City also has a complete collection of table games available for their players. You can play blackjack, roulette, baccarat, sic bo, and several forms of table poker.

Microgaming separates blackjack games by location. So, for example, you can play Vegas blackjack, Vegas Downtown blackjack, or Vegas Strip blackjack. They also have Atlantic City and European variants, single-deck blackjack, and multi-hand games.

These games are similar, but they have slightly different rule variations. For example, some options have the dealer hit on soft 17, while others have the dealer stand. Some blackjack variants have side bet options. If you are a blackjack player, you will appreciate the challenge of adjusting your strategy based on these nuanced rule changes.

In addition to the classic table games, we found several unique options during our Jackpot City review. You can play Match Day, which is a soccer-themed version of top card trumps, and Lucky Showdown, a western-themed hold ‘em game.

Jackpot City does not have a separate game category for specialty games, like bingo. Instead, you can find some of those games listed in the table games category. For example, you can play Don Bingote or Super Snowball, which are both bingo variants.

The video poker section of the casino site has more than 20 video poker options. You can play all aces poker, jacks or better, joker poker, deuces wild, and bonus poker. There are also power poker options that offer multi-hand games and additional features.

Overall, we think the table games options are Jackpot City online casino will be sufficient for most players. The site has enough variety to keep you interested, and the wide variety of video poker options is impressive.

Jackpot City Casino Tournaments

If you want to take your casino experience to the next level, consider joining one of the tournaments on Jackpot City. The site has several scheduled game tournaments that you can join for free.

You can choose which tournaments you want to join based on which games you want to play. We found tournaments for Hyper Gold, Legend of the Sword, Lucky Riches, Playboy Fortunes, and Gold Collector, but the games change based on the tournament schedule.

When you join a tournament, you will automatically receive a pre-determined number of credits for that specific game. Then, once the tournament begins, you will be able to use those credits to play the specified game and earn leaderboard points for every payout. You do not need to use your own account balance during the tournament.

The site may have a variety of tournaments that include various prize pools, entry fees, and other rule variations. But during our review of Jackpot City, all of the tournaments had a $200 prize pool that was split between the top thirty players on the leaderboard.

If you decide to join a particular tournament, it is essential to read the specific tournament rules for that event. For example, some tournaments may have minimum bet requirements, time limits, or rules about using features like autoplay and quick spin.

These tournaments are an easy way to earn small rewards while playing on Jackpot City. You don’t have to spend any money during the tournament, and if you win, you could earn between $2 and $30 in prize money. Those prizes are subject to a 50x rollover requirement, but it is still an excellent way to get a little more money to play your favorite games.

There are only a few online casinos that host tournaments, and the ones that do, typically require players to use their own money to play the games. Jackpot City stands out because it offers free tournaments that are actually free to play.

Jackpot City Live Casino

This brand roof a fantastic virtual casino with live dealers. Here is all you need to know about this section and its gameplay products in place.

What Software Providers Power Live Casino?

The live casino is the only part that is not powered by Microgaming. Instead, that has enlisted the help of Evolution Gaming. This studio is also regarded as one of the best for live casino game in the industry.

We have used the Evolution Gaming platform on several other online casinos in the past, and we know that few can rival them both in terms of quality and quantity. JackpotCity’s move to get both Microgaming and Evolution Gaming onboard has been a very shrewd one, meaning that they keep the number of game providers down, with no trade-off for quality of games.

What Live Dealer Casino Games Can I Play at JackpotCity Casino?

The first thing hits you when you land on the live casino is the sheer volume of games that are on offer. They cater for a huge variation, including blackjack, roulette, three card poker, baccarat, Caribbean stud poker, dragon tiger, sic bo and many more.

In terms of quality, the games are the best in the business right now. They are hosted in several places around the world, cover many languages, and are as polished as you will find. It’s as close to being in a real casino as you are going to get.

Bonuses and Promotions on Jackpot City

We want to make sure our reviews cover every aspect of a casino site so you can know what to expect. Bonuses are one area that can cause a lot of confusion and, unfortunately, lead to withdrawal issues for some players. So, we want to offer some information that should clear things up about Jackpot City bonuses.

Every player can qualify for the Jackpot City welcome bonus when they first sign up. After that, Jackpot City has customized promotions that are different for each player.

The customized promotions always include a daily deposit match bonus, as well as weekly and monthly promotions. Existing customers can also spin a bonus wheel for additional prizes.

Customized promotions are a unique characteristic of Jackpot City. Most other casinos have the same promos for every customer. Some people might get frustrated that they don’t qualify for the same offers as other players, but we think it is an excellent way to get bonuses that match your preferences and budget.

The Jackpot City welcome bonus is a 100% deposit match bonus that you can use on your first four deposits. You can collect up to $400 on each of those deposits for a total bonus of $1,600. Each deposit must be at least $10

It is crucial to know that you must claim all four of these bonuses within seven days of creating your account. If you create your account before you are ready to start collecting bonuses, you will miss your chance to claim this offer.

There is a 70x playthrough requirement on the Jackpot City welcome bonus. The customized promotions each have different wagering requirements, but 50x-70x seems to be a typical amount for the bonuses we found.

We read several Jackpot City reviews that complained the wagering requirements are too high. While 70x does seem like a lot, it is not as bad as you might think. Jackpot City only applies the wagering requirement to the bonus amount, while other casinos apply it to both the deposit and bonus amount.

Earn Rewards With the Jackpot City Rewards

Another way to earn money for your bankroll is through the Jackpot City rewards VIP program. It is a straightforward program where you earn loyalty points for every dollar wagered on the site. Every bet counts, except bets made with bonus funds and progressive jackpot games.

The number of loyalty points you earn for each wager depends on the games you choose to play. For example, slots earn one point per dollar wagered (or the currency equivalent), while more table games earn one point for every five dollars wagered.

You can redeem your loyalty points at a rate of 5,000 loyalty points for five bonus credits. The more loyalty points you gain, the more benefits you can receive as you climb the ranks. Here is an overview of the loyalty tiers and their benefits.

The level bonus increases the number of points you earn for wagering. For example, if you were to earn 100 bonus points at the bronze level, you would earn 103 points once you get to silver. Daily specials are specific games that you can play to earn higher loyalty points.

However, the points earned from level bonuses and loyalty specials are counted as bonus loyalty points.

You can redeem bonus loyalty points for bonus rewards, but the bonus points do not count toward your loyalty tier progression

Jackpot City gives you a jumpstart by automatically awarding 2,500 points when you make your first deposit. So, every cash player can earn the silver rewards benefits. However, you must maintain your loyalty tier by earning a specific number of points each month. If you don’t maintain your status, you will be dropped down to the previous tier.

You must redeem your loyalty points within 60 days of earning them. The minimum number of points to redeem is 5,000, so you must earn at least 5,000 points every 60 days if you want to redeem your points before they expire.

Casino Welcome Offer – Up to C$1600

The welcome bonus at JackpotCity is more of a package deal where for each of your first four deposits you can claim up to C$400 worth of bonus money.

Each deposit you make is a 100% match, and the subsequent amount will then be applied to your bonus balance. Once here, you need to wager through the bonus 70 times before you can move it into your cash balance. You have just 7 days to do this before the bonus expires, so try and work out how much you think you might be able to clear before you make your deposit.

Each offer is heavily tilted towards play on online slots. These games will contribute 100%, whereas video poker and blackjack will add just 8%. Roulette, craps, baccarat, and all other tables will not contribute at all to the clearing. You need to be playing slots to have a chance to clear your bonus.

What’s the Selection of Promotions Like?

If you decide to sign up with JackpotCIty Casino, you can look forward to a very generous welcome bonus available for all new players. Every new player is welcomed with a sign-up bonus worth up to €/$1600. This is a deposit match bonus, meaning that you have to deposit a certain amount of money to claim it. This offer is divided into four separate deposit bonus rewards, as illustrated in the table below:

From the moment you sign up, you have seven days to claim the welcome bonus. The bonus money is subject to a minimum wagering requirement of 70x before you can withdraw it from the casino. In terms of exact wagering contribution of different types of game, this is what you can expect from each game available in their library:

  • Slots, Keno and scratch card games – 100%
  • Table poker, blackjack, roulette, video poker – 8%
  • Classic Blackjack, All Aces video poker, al Jacks or Better video poker – 2%
  • Baccarat, craps, Red Dog, Sic Bo, Progressive Jackpots – 0%

JackpotCity Casino Bonuses for Existing Players

The massive welcome bonus does a great job in luring you to sign up with the site, but what else is there for those who decide to commit to this site in the long run? Well, prepare yourself, because the sky is the limit when it comes to JackpotCity Casino bonuses!

After signing up with the casino, we noticed that they have a calendar showcasing all of the available promotions. From our experience, JackpotCity Casino offers monthly, weekly, and often even daily offers. The offers range from free spins bonus deals to deposit bonuses, cashback deals, and many other game-centered promotions.

With this in mind, it’s important to mention that these offers can change multiple times over the year, so it’s best to sign up and see for yourself what deals are currently available on their site. Overall, while we would like to see a more transparent policy regarding their bonuses for existing players, we understand that the casino tries to keep an element of surprise by promising bonuses and not revealing too many details to those who haven’t signed up.

Payment Methods

One of the highlights of the casino is that of the payment methods. They have a massive range to choose from, and this means that it becomes so much more accessible to so many more players. The majority of banking options come without any fees at all. However, you may be charged by the issuer that you are using. However, this is obviously out of the control of JackpotCity.

Some of the banking options include:

The minimum deposit amount is typically $10, but some banking methods may impose higher limits. Most deposits are processed immediately, but the site’s terms and conditions do say that some banking methods may take longer.

When you are ready to withdraw, the minimum amount is $50. You can withdraw up to £10,000 per day, or the equivalent in your chosen currency. However, Jackpot City may impose withdrawal limits of only £4,000 per day if you make several withdrawals in a row, withdraw shortly after your last deposit, or any other activity that Jackpot City deems suspicious.

Every Jackpot City payout is subject to a reverse withdrawal period of 24 hours. If you request a withdrawal on the weekend, the reverse withdrawal period will last until the following business day.

You can change your mind and reverse the withdrawal at any point during this period. Jackpot City will not begin processing your payout until the reverse withdrawal period is over. Once the 24-hour waiting period is complete, the casino will begin processing your withdrawal.

The delivery time for Jackpot City withdrawals will depend on the banking method. E-wallet transactions get delivered between 24 and 48 hours after the reverse withdrawal period is complete. Credit cards and bank transfers may take up to seven business days.

Jackpot City automatically issues payouts using the same banking method that you chose for your last deposit. So, for example, if you deposited $100 from your Visa account, the first $100 of your withdrawal will get sent back to that same Visa account.

If your withdrawal amount is higher than your deposit amount, you can choose a preferred banking option for the amount above your deposit. Jackpot City will also use your preferred withdrawal method if they cannot withdraw to your deposit account.

How to Withdraw Money from JackpotCity Casino

Making withdrawal transactions at JackpotCity Casino is fairly simple and straightforward. All you need to do is follow these steps:

  • Go to the Banking section of your profile
  • Select “Withdrawal”
  • Choose the payment method
  • Input the required details and check if everything is correct
  • After you confirm your withdrawal request, the casino places a 24-hour pending period, after which the transaction is processed

Jackpot City Mobile Casino

As with all of the major online casinos, you are going to be able to access a good range of JackpotCity casino games via their mobile casino. This is a product that can be accessed on all mobile platforms including iOS and Android.

There is no dedicated download for the casino Android app, with you only needing to visit the casino within your browser and then you are in. You are then able to add this page to your home screen, which creates a makeshift app of sorts. As far as iOS phones go, they can access an app compatible with iPhones on the App Store.

One of the significant advantages of working with the likes of Microgaming and even Evolution Gaming to some extent is that they have a vast range of mobile games. You get about 400 of the 600+ games on your mobile, which is a high number.

In terms of aesthetics, the mobile site is a little clunky. It’s not as intuitive as the desktop version, and it lacks from not having a download option here. We realise that they have done this to cater to a wide range of platforms, but most people have access to iOS or Android, and other casinos make this work.

Device Compatibility

The reputable Jackpot City online casino has been entertaining players with its exceptional range of Microgaming games for decades. Now you can have the best gambling experience on the go with Jackpot City’s mobile slots and other mobile table games. Furthermore, you can enjoy the same VIP treatment on your mobile if you are already an exclusive member of the VIP Club at the online casino. Jackpot Club mobile casino is compatible with a huge range of portable devices. Playing on your mobile device carries the same level of security, financial options for deposits and withdrawals, and customer support as playing on your computer.

Whether you have an iOS, Android, Windows, or Blackberry device, you need an internet connection to connect to Jackpot City’s website and login to your account. Then you are all set to have a fantastic gaming experience.

Jackpot City mobile casino strives to offer the best mobile gaming experience on the smaller screens of your smartphones and tablets, so that you can have immense fun with free or real money games on the go.

  • iOS:Enjoy high definition mobile gaming with your iPhone or iPad by downloading an app from the iTunes App Store or HTML5 games in your device’s browser.
  • Android:Android users can also play mobile games in their browser that supports Flash or Java content. There is also a Jackpot City app available for Android devices.
  • Windows:Play games through your standard browser or simply download an app via Microsoft Store.
  • Blackberry:You can enjoy Jackpot City mobile casino on your Blackberry phone through the app or through the mobile version of their main website.

JackpotCity Casino Affiliate Program

JackpotCity casino has an affiliate program known as Buffalo Partners. Through the affiliate program, the casino gives its players a chance to earn some commission by referring players through specially designed links.

Upon signing up on Buffalo Partners as an affiliate, you will be entitled to a uniform commission of 50% on the deposits of the player that sign up through your affiliate link. This allows you to earn some amount.

Some of the terms and conditions that you must observe when working as an affiliate at Buffalo Partners include:

  1. Upon application, the decision of whether or not you will be accepted remains on Buffalo Partners following the review of your application
  2. You must provide truthful information during the application to become an affiliate
  3. You have to produce government-issued identification documents when required by Buffalo Partners
  4. You must strictly use materials provided by Buffalo Partners when marketing your link
  5. You should not allow reproduction of the marketing materials assigned to you
  6. You should use the marketing materials provided to direct players to Buffalo Partners and not any other site
  7. Affiliates should not show anything that suggests that they own the marketing materials provided by Buffalo Partners
  8. Affiliates shall be responsible for the content they post alongside the marketing materials provided by Buffalo Partners

Service and Customer Support

If you face any issues while playing on this site, you can rest assured in knowing JackpotCity Casino offers around the clock customer support. From Monday to Sunday, 24 hours a day, you can contact them for any queries you might have.

In case you need to contact them, you have two options at your disposal – email support and live chat. The latter is always the best option if you’re looking for quick help and require an immediate reply. If you have a question that’s not very urgent, the email support contact channel is a good option, as you will get a reply within a few hours most often. Both support channels are available in several different languages.

In line with this, we should also mention that as of yet, JackpotCity Casino still doesn’t have a phone support line or a callback option. Considering how long this gaming site has been around, the lack of these features is a bit disappointing.

We were also pleased to see that the casino also recently introduced an FAQ section, where you can find helpful answers to some of the most common casino-related questions. It covers around two dozen frequently asked questions and offer a great alternative if you have an urgent query, but don’t want to contact live support.

The JackpotCity support team is very friendly and attentive. We recommend using live chat for urgent inquiries as it may take up to 48 hours to receive an email response. JackpotCity Casino does not offer phone support at this time.

  • Live chat available 24/7
  • Email: [email protected]
  • Phone support not available
  • Supported languages: EN, FR, ES, DE, NO, FI, GR, RU, PR, LV, IT
  • Twitter: @jackpotcity


If you love playing slot games you should definitely check out Jackpot City. There are over 430 excellent titles to choose from and a welcome bonus to get you started playing. With licenses and credentials from MGA and eCogra you know this is a safe and secure casino to play at.

You also have more than 100 other casino games to play, including live dealer games from Evolution Gaming. And of course, the best progressive jackpots – it’s called Jackpot City for a reason.


Whenever you’re trying out an online casino for the first time, it’s normal to be careful and have some questions regarding its business practices and security features. To save you time on research, we’ve compiled a list of the most frequently asked questions, with useful questions included.

Is JackpotCity Casino safe to play at?

Yes, JackpotCity Casino is a legit online gambling site. They are one of the veterans of the online casino scene and have been in business since 1998. In terms of licensing, they are fully licensed and regulated by the Malta Gaming Authority. The casino is also certified by eCogra and has a detailed and transparent security policy available on its site.

Who Owns JackpotCity Casino?

JackpotCity Casino is owned and operated by Bayton Ltd, a Maltese registered company licensed under the Malta Gaming Authority. Bayton Ltd is a reputable and trusted company that operates nearly a dozen online casinos aside from JackpotCity. This includes popular sites such as Ruby Fortune Casino and Spin Palace.

Does JackpotCity Casino accept PayPal?

Yes, JackpotCity Casino provides its customers with the option of making PayPal transactions on the site. That being said, the availability of this payment method will vary depending on your location, as there are some country restrictions.

What’s the Minimum Deposit to Claim the JackpotCity Casino Welcome Bonus?

JackpotCity Casino promises a huge bonus to all of its new sign-ups, worth up to €/$1600 in free bonus money. To trigger this bonus, you must deposit a minimum of €/$5 on your first transaction and opt-in for the bonus offer.

Can I play games at JackpotCity Casino for free?

Yes, you can play most of JackpotCity Casino games for free in demo mode without having to deposit into the casino. That said, to enjoy all of their free casino games, you will first need to register an account. You can do this in just a few steps, by following the instructions we provided you with on this page.

Can I play JackpotCity Casino games on my phone?

JackpotCity has created dedicated apps for both Android and iOS users, so you can play all of their most popular games while on the go. If you wish, you can also access their website directly from your mobile browser and avoid downloading any apps.