Betsafe Casino Review
Betsafe is part of one of the most popular online gambling groups in the world, boasting around 600,000 registered customers, many of whom play at the Betsafe Casino. With so many customers, you must be thinking that surely they are doing something, right? It’s undoubtedly a positive sign, but popularity is not always a measure of quality. Only by reviewing all aspects of the Betsafe Casino can we determine just how good the user-experience on offer truly is.
Advantages & Disadvantages of Betsafe Casino
- Fantastic welcome offer
- Great collection of games
- Well-developed mobile apps
- Reliable and trustworthy reputation
- Live chat, email and call-back phone customer support options
- Good selection of sports and types of bets
- Boosted odds and other ongoing promotions for sports betting
- Access to Betsafe casino, poker room and more included
- Limited number of banking options for withdrawals
- No sportsbook-specific welcome bonuses or free bets
- Fairly limited number of existing player promotions
Security and Regulation
Betsafe is an online casino that is played in over 100 countries, and as such must be governed by the strictest controls. To cover many of its localities, it is licensed under the Malta Gaming Authority and to cover its UK market, it is licensed by the UK Gambling Commission and the Alderney Gambling Control Commission. However, there are certain restricted countries such as Austria, Belgium, Czech Republic, Denmark, Estonia, France, Greece, Hungary, Latvia, Lithuania, Italy and Spain, as well as other countries within the Middles East, Far East and Americas. To be sure that you are covered, check the list of restricted countries before you play.
However, not only is it licensed by the top authorities, but it is also tested regularly by TST, to ensure that all the games are playing fair and that the RNG is completely accurate. As well as this, all financial and personal data is protected by the best Verisign SSL encryption technology. You can rest assured that you and your money are well looked after and you are playing in an online casino that has been ruled as completely fair and honest by outside bodies. Furthermore, it is linked to companies such as Gamcare, Gambleaware and Gamblers Anonymous so you can play safely at a responsible casino.
Betsafe Check: Scam or Not?
Betsafe is one of the biggest brands owned by one of the biggest gaming groups, Betsson, so just for that reason, we can safely assume that this is going to be no scam site, but there are many other indicators that show us how safe and secure this online casino is. It holds a host of licenses throughout Europe, including the Malta Gaming Authority, the British Gambling Commission and the Alderney Gambling Control Commission, which means that it is completely safe to play throughout most European countries alongside many other areas. It also holds certifications to prove that the games and RNG have been checked and proved fair and honest.
Alongside the obvious regulations it follows, this is a casino that is linked to some of the biggest and best providers out there, such as the giant that is NetEnt, alongside the impressive, award-winning Evolution Gaming, who would never be linked to scam sites. As well as this, it is also a verified PayPal Casino, and this is further evidence that you are protected as PayPal only aligns itself with the best and most trustworthy casinos around.
Design & Structure of the Online Casino
Players who take a look at the casino before signing up might be wondering why all the game icons are blurred. This is not any kind of technical issue, rather a way of telling visitors they cannot preview any games before they have an account. Once you are registered, you will have unrestricted access to the casino and the ability to see the full range of games and promotions on offer.
The unfiltered main casino page features a large promotional banner on top which highlights some of Betsafe’s best features and deals. Underneath this, different categories of games are separated one row at a time. Users can either choose a game from the displayed list or click ‘View all’ to see everything included within. The links on the left-hand side of the page perform the same job although missing from this list are ‘Other games’ and video poker. Despite lacking these, the lefthand menu does provide a direct link to casino promotions and to the Betsafe blog where you can find some game guides and reviews.
Searching for a particular game is possible via the ‘Search games’ bar at the top of the casino. Using this feature, you can specify if you want live and/or non-live game matches. Live table matches are regularly updated so that users only see links to tables that are currently live now.
How to Register at Betsafe Casino?
- Begin by clicking the ‘Create Account’button located in the top right-hand corner of the Betsafe site.
- The registration form which will then appear will include all the data you need to input. This includes standard information such as your email address, name, home address, country of residence, mobile number etc.
- You will also need to select an option on the deposit limit section. Either no limit, daily, weekly or monthly.
- Tick the box to confirm you agree with the terms and conditions of the site and then click ‘Create Account’.
Betsafe Online Casino
This casino operator has something for everyone. There are not that many casinos out there that provide the full gambling package so efficiently. The gaming content consists of hundreds of options within several main categories, from top game providers, such as NetEnt, Play’n GO, Microgaming, Evolution Gaming, Quickspin and more. These categories include:
- Slots: There are hundreds of slot games available through the best names in the content provision business. These include video slots, 3D slots, classic slots, and progressive jackpot slots with massive win potential.
- Table Games: These table games include virtually rendered casino games such as roulette, baccarat, poker variations, blackjack, and more.
- Live Casino: Here, players can enjoy their favourite table games in a more immersive and true to live casino games environment. The games are hosted by live dealers/croupiers and streamed to your desktop or mobile device in real-time, where you can interact with a simple user interface to set bets and make game decisions.
- Sportsbetting: The sportsbook at Betsafe allows you to place bets on both live sports events, like horseracing and other live sports, as well as on virtual RNG sports. This way you can support your football team and possibly make money at the same time.
Game Variety at Betsafe Casino
- Game Options:slots, table games, live dealer games
- of Slots:2,100+
- Top Slot Titles:Book of Dead, Immortal Romance Mega Moolah, San Quentin
- Special Slots Bonuses: N/A
- RTP: 33%
- Free Play: N/A
- Progressive Jackpots: Yes
- Popular Live Dealer Games: Lucky 6, One Blackjack, Roulette Azure
- of Game Providers: 120+
What Software Providers Power the Casino?
Betsafe has recruited the services of a long list of software companies to provide games for its online casino. Plenty of familiar names are among them including the likes of Microgaming, NetEnt, Play’n Go, Pragmatic Play, Red Tiger Gaming, Quickspin, Yggdrasil and Relax Gaming. This is not the complete list by any means though with other newer, but still entirely trustworthy, developers such as Thunderkick and NYX also contributing their part to the overall games catalogue. On the downside, it is not possible to search for a specific developer on the site or filter games in this way. You will often see the developer appear on the loading screen of a game but finding options from a specific company this way is trial and error and rather time-consuming.
What Casino Games Can I Play at Betsafe Casino?
Betsafe boasts a large collection of more than 1,700 games with over 1,600 being some kind of slot. Included in the massive collection are classic slots, drops and wins, jackpots (including daily jackpots) and the exceedingly popular Megaways slots. With plenty of different variations to choose from and an even wider range of themes, the slot-playing experience never becomes dull.
An excellent selection of roulette and blackjack options dominate the table games section. Still, you can find a few other games sprinkled into the mix too. These additional choices are not overly extensive but include baccarat, patience, Caribbean stud poker, super wheel, Texas hold’em and 3 card brag. For something slightly more retro, Betsafe allows users to choose from a range of 11 video poker picks.
Finally, there are other games compromised of scratchcards with a few Slingo options (a cross between slots and bingo) added in. Games across categories are available to play in either real or practice mode and plenty accept small stakes from as low as £0.10 or £0.20.
This gaming site features a massive selection of over 2,000 online slots. You can look forward to everything from the latest video slots to older classic slots here.
Betsafe provides handy filters to help you quickly find what you’re looking for. For example, you can search games by Megaways, Most Popular, A-Z and Z-A. These filters are important when considering the many slots games here.
A small sample of the Betsafe slots includes:
- 9 Masks of Fire
- Arctic Enchantress: Link & Win
- Big Bass Bonanza Megaways
- Book of Dead
- Cat Clans
- Fruit Party 2
- Immortal Romance Mega Moolah
- Legacy of Dead
- Razor Shark
- Sweet Bonanza
- Thunderstruck II
- Vikings Go Bezerk
You can quickly find jackpot games by using the “Jackpot Amounts” filter in the game lobby. This filter sorts out the progressive slots from the biggest to the smallest jackpots. Notable Betsafe jackpot games at the time of this writing include:
- Blazing Diamonds, Book of Atem, Sherlock & Moriarty, Sisters of Oz – $7.8 million jackpot
- Absolootly Mad, Joker Mega Moolah, Mega Moolah – $4.9 million
- Empire Fortune, Joker Millions, Who Wants to Be a Millionaire – $1.65 million
- Major Millions – $960k
- Diamond Wild – $725k
- African Legends – $466k
Table Games & Variants
Betsafe has around 200 games between its table and live casino sections. Some regular (non-live) table games available here include:
- 100 Bit Dice
- Caribbean stud poker
- Casino hold’em
- Craps: First Person
- European Roulette Pro
- High card flush
- Perfect Pairs
- Roulette FX
- Texas Hold’em Bonus
The Betsafe live dealer tables also offer plenty of options to choose from. You can play popular live games such as Andar Bahar, Lightning Roulette, Lucky 6, One Blackjack and Sweet Bonanza CandyLand.
Betsafe has also thought of poker enthusiasts and has added a full-fledged online poker room to their sportsbook and casino.
In the Betsafe poker section, you have the option to download the software to your PC or play directly in your browser.
You have all kinds of different versions of poker at your disposal on Betsafe, from Texas Hold’em to Caribbean Stud and Omaha Pot Limited. You can participate in tournaments and play for real money.
You can also sit right at a cash game table and play a game of poker.
By playing poker, when you sign up for the Loyalty Club, you can save Betsafe points and exchange them for cash in the Betsafe Point Store.
Betsafe Live Casino
Betsafe offers more than 60 live casino games, for people who prefer to play against real opponents. They offer a relatively average range of games, including roulette, blackjack, poker, and baccarat. There are numerous tables for each game, so you can easily find a provider that suits you.
This is perhaps not the best live casino for people who prefer niche games. However, if you are looking for just the main live casino games like roulette and blackjack, Betsafe’s live dealers will meet your demands.
What Software Providers Power the Live Casino?
There are three software developers you will find at the Betsafe Live Casino – Evolution Gaming, NetEnt and Authentic Gaming. Starting with the first of the trio, Evolution, they have long been at the very top of the live casino experience since being founded in 2006. Over the years they have effectively revolutionised the industry through their range of innovative games, top of the line production studios, massive multiplayer scalability and native speaking dealers.
NetEnt lacks the same range of games, but their roulette and blackjack tables are of the highest quality. As you can find out for yourself, they use the most life-like props filmed with state-of-the-art cameras. Combined with their excellent user interface, playing with NetEnt is a real pleasure. Finally, there is Authentic Gaming, which currently only focus on roulette. They are not an overly established name but having been recently purchased by the Genting Group for £12.9m, and this is one company we are expecting to see plenty more of in future.
What Live Dealer Casino Games Can I Play at Betsafe?
Blackjack is the most well-stocked game at the Betsafe Live Casino. While the offering does vary a little throughout the day, you will often see the likes of free bet blackjack, blitz blackjack and speed blackjack. In terms of the number of active tables, roulette is always a close second, again a game coming in lots of different forms such as lightning, double ball and blaze live.
Baccarat is never in short supply too, with the simplified version Dragon Tiger also available for players to try out. Hopeful gamblers can also try their luck at plenty of different poker options which include, but are not limited to Texas hold’em, three card poker and Caribbean stud poker. Lastly, in terms of traditional casino games, you can also find the ancient Chinese game of Sic Bo.
If this was not enough, you could also try out the wide range of ‘game show’-inspired games for a playing experience with full-on production value. The available selection is a diverse one and includes the lottery-inspired Mega Ball, the visually stunning Dream Catcher and Monopoly Live, voted game of the year at the 2020 Gaming Intelligence awards.
RTP and Betting Limits
Again, Betsafe boasts a truly massive game selection with over 2,300+ titles. Not surprisingly, you’ll find many different RTP figures and betting limits amidst this game variety.
Betsafe’s overall RTP figure is 97.33%, which is in line with the industry standard. If you were to randomly pick a game here, it would theoretically pay back $97.33 for every $100 wagered.
Of course, you can better control the RTP you’re facing by selecting the highest-paying games. Most Betsafe blackjack tables offer between 99% and 99.5% payback.
Online slots typically only deliver around 96.0% RTP. However, many Betsafe slots provide above-average payout percentages. Gold Digger Mines (98.88% RTP), Space Miners (99.47%) and Hazakura Ways (99.29%) are examples.
The betting limits vary heavily regarding Betsafe’s slots. A modern online slot may offer betting options ranging from $0.20 to $500 per spin. Classic games, meanwhile, might only let you wager between $1 and $3 per spin.
The table games provide more consistently in this category. The average Betsafe table offers between $1 and $500 stakes.
Bonuses and Promotions
In keeping with all top class online casinos, Betsafe offer bonus offers for both their casino content and for some of their sports betting options. In these cases, industry-standard wagering requirements are stipulated to ensure that players play though at the casino and do not abuse the promotions on offer in good faith.
While bonuses and promotions change from time to time, one thing you can always expect from Betsafe is a welcome casino bonus of some sort, as well as a loyalty rewards program. The Blackgold VIP program is a tiered rewards system that ensures a Rakeback for funds spent while gambling on the site. Rewards vary based on which tier (silver, gold, platinum, and diamond) you find yourself on.
At Betsafe new players can choose between either a casino, sportsbook, or poker welcome bonus. It all depends on what kind of player you are and which bonus is the best for you.
Their casino welcome bonus is 100% up to $1,000 + 200 free spins, the sportsbook welcomes bonus is $25 + $10 free bet, and their poker welcome package consists of a custom bonus plus a $100 freeroll entry.
Apart from the welcome bonuses, Betsafe offers its players a wide range of regular bonuses and promotions.
There are too many promotions and bonuses going on at Betsafe to discuss them all, so we suggest taking a look at their current promotions page to see what they have got going on.
How to Redeem a Bonus Code at Betsafe Casino
Again, you don’t need to use a bonus code when going for Betsafe offers. Instead, you just follow the simple steps below:
- Select a deposit method at Betsafe.
- Make a deposit and claim the desired bonus.
- Verify the deposit and collect your bonus.
Regarding step #2, you can click through our link to qualify for the best Betsafe bonus. The site will prompt you to either choose the sport or casino Betsafe bonus. You should pick the latter if you’ll primarily be playing casino games.
BetSafe Casino Welcome Offer
The welcome bonus for new casino players of Betsafe offers a matched first deposit up to 100 EUR. Alongside the 100% welcome bonus, new customers will get additional 100 Free Spins to use on the slot game ‘Cat Wilde and the Doom of Dead’ . Note that there are some rules in order to get the bonus.
The minimum deposit amount for this offer is 10 EUR or 30 EUR if you want the free spins as well. The received bonus must be wagered 40x times in order to become eligible for withdrawing. Slot games contribute 100% for the bonus requirements, but all other games are with a lower percentage. Players have 30 days in order to complete the rollover rules of the bonus. In addition, there are rules for the free spins too. To activate them you need to deposit at least 25 EUR into your account. Then, bonus spins must be wagered 35x times in 3 days.
No Deposit Bonuses
The Betsafe online casino doesn’t currently offer a no-deposit bonus. Instead, you must deposit and play for real money when pursuing any casino bonus or promotion.
Betsafe’s only current free spins are the 50 you get through the welcome offer. These free spins come with their own terms and conditions:
- Each free spin is worth $0.20
- All free spins pay instantly on 9 Masks of Fire Hyperspin! slot
- Free spin winnings are subject to 35x rollover.
- You must satisfy the 35x rollover within 3 days.
Deposit Match Bonus
The 100% match welcome deal is the only deposit bonus at the time of this Betsafe review. However, you may find other deposit bonuses here either through the Promotions section or Betsafe newsletter.
Betsafe offers 10% cashback to Canadian gamblers who play the “Game of the Month.” This deal pays up to $150 cashback on weekly losses for the promotional period. You need only opt in once during the promotional period to be eligible for 10% cashback on weekly losses.
Cashback comes in the form of a bonus with 1x wagering requirements. You must play through the 1x rollover within seven days of receiving the bonus.
VIP & Loyalty Bonus
You can only get into the Betsafe VIP program through an invitation. The customer support team regularly reviews accounts to look for qualified candidates. If your casino account is chosen, you can look forward the following benefits:
- Personalized bonuses
- Faster withdrawals
- Private tournaments and raffles
- Personal VIP manager
- Reserved spots in exclusive events
The Betsafe rollover varies based on the specific bonus. The welcome deal, for example, features rollover of 30x the bonus. Free spins, meanwhile, have wagering requirements of 35x the winnings. The current 10% cashback promotion attaches 1x wagering requirements to the awarded cashback.
Terms & Conditions
Just like wagering requirements, terms and conditions differ based on the bonus. Generally speaking, though, you’ll come across the following T&Cs:
- All bonuses come with rollover (typically 30x or 35x the bonus).
- Different games contribute different amounts to rollover.
- You only have so much time to meet wagering requirements (e.g. 14 days).
- Bets are capped (e.g. $8) with an active bonus.
- You’ll void a bonus when withdrawing before satisfying rollover.
Other Betsafe Casino Promotions and Offers
You can filter the Betsafe promotions with Casino, Live Casino, Sportsbook and Virtual Sports options. Below, you’ll see information on the promos under the Casino and Live Casino categories.
Feel the Love Slots Festival
This leaderboard competition sees online slots players compete for a share of $4,500 each week. They simply need to opt in and play slot games to rack up points. The top finisher each week receives a $1,500 payout.
At the time of this Betsafe review, a $15,000 Mega Tournament (slots) and $11,250 Mighty Live Tournament are running. These events see you earn points through video slots and live dealer games, respectively. If you rank high enough, you’ll win a share of the respective prize pool.
Drops & Wins
With Drops & Wins, you play Pragmatic Play slots to earn leaderboard points. The leaderboard payouts consist of prize drops worth as much as 1,000x your slots bet.
Casino VIP Program
Unlike most VIP programs, you won’t be enrolled in the Betsafe loyalty plan immediately. Instead, you’ll need to play real-money casino games and hope that a support rep notices you.
Betsafe will inform you about the full benefits if you’re chosen. It does list some general perks, though, including the following:
- Invitations to exclusive events
- Quicker withdrawals
- Exclusive bonuses
- Private casino tournaments
- Private raffles
- Dedicated VIP manager
We were impressed with the banking options and fast processing times for withdrawals at Betsafe.
E-wallet services are a popular way to manage your funds with sportsbooks and Betsafe allows users to both deposit and withdraw using Skrill, Neteller and PayPal. You can also use your debit or credit card and there is a prepaid card option. However, the most convenient option for many users is likely to be the bank transfer, which sends the money directly from your bank account to that of Betsafe.
Whichever method you choose, during our tests the funds were deposited and ready to bet with immediately.
Betsafe has a withdrawal policy that encourages users to withdraw their funds using the same method they deposited. It’s pretty common among online sportsbooks and casinos and makes practical sense because the site can automatically verify it’s going to the right account. It also removes the need to find two different methods to manage your funds.
Betsafe says withdrawals will be completed within 24 hours but during our tests we received our money much more quickly.
We also really appreciated how quickly Betsafe settles winning bets. The sportsbook says that the policy is to settle within 15 minutes, but ours were often settled within a minute or two. Of course, there are exceptions to this for more complicated events, but in general you can expect to have your winnings available to bet with or withdraw almost immediately.
Betsafe Mobile Casino
Offering both an Android and iOS app, plus a fully optimised mobile version of their website, Betsafe could not make it much easier to place bets on a mobile device. Players just need to log in with their usual casino details to access a large number of mobile compatible games (around 90% of the entire games catalogue). The apps and mobile site follow a similar design to the desktop, making the transition between PC and mobile a straightforward one. Easily located and sensible category options allow users to quickly find what they are looking for, and undemanding pages facilitate consistently smooth scrolling.
Using the Betsafe Casino Website
The Betsafe website is very user-friendly. It presents links to all main sections on the homepage. It also provides various filters for the games section.
The filters are crucial when considering that Betsafe features over 2,300 games. The side bar offers options like “Canadian Favourites,” “New Games,” “Trending” and “Exclusive.” A drop-down menu in certain game sections lets you sort by provider, alphabetical order and jackpot size.
Other desktop sections, such the Promotions and Banking Options, also offer easy navigation and clear options. That said, you should have no trouble maneuvering around this online casino on a PC or Mac.
Using the Betsafe Casino App/Site on Mobile
Betsafe offers an online casino app in some jurisdictions. While conducting our review from Canada, though, we didn’t find an app in the Google Play or App Stores. Instead, we used the instant play (formerly Flash player) version on an iPhone.
The Betsafe mobile website is just as reliable as the desktop version. The landing page showcases popular games and offers a menu in the upper left-hand corner. You can use this menu to visit the promotions, games and jackpot section. The mobile site also features the same game filters as those covered before.
Sports Markets and Bet Types
Betsafe combines an extremely comprehensive range of betting options with one of the largest menus of sports we’ve come across anywhere. That said, thanks to great software the site is still very beginner friendly.
Singles are always the most popular bets, and Betsafe gives them the most prominence on the site. Each way bets are easy to place too, and you can simply choose the option once you’ve added a bet to your bet slip.
Choose your bet
The bet slip appears in the panel on the right-hand side of the screen. It’s a really effective feature. You can add as many bets as you want, which makes it easy to build parlay bets and accumulators. The bet slip is intelligent, so it offers you all the different possible multi-bet options once you add a few specific wagers.
For users who want to bet on more technical things, the Betsafe sportsbook has a full menu of prop bets too. Just click on any match to reveal all the possible bets associated with it. Popular matches have hundreds of markets which allows you to bet on almost anything. Betsafe also has futures bets for all sports, if you prefer to bet on the overall winner at the end of the season.
Another area that impressed us is the live betting section. All the in-play events are gathered in one place. It’s easy to cycle between sports to see the different options. Color coded flashes help you keep track of how the odds are changing. Red means they have gone down, and green means they have gone up. You still have a full menu of prop bets for live games too.
The number of sports available to bet on at Betsafe more than matches the huge menu of betting options. If you want to bet on the biggest sporting events in the world they are all here.
Major leagues including the NFL, MLB, NHL and NBA are all included, as well as major events like the Olympics, the World Cup and the Champions League. You can also bet on tons of domestic leagues from around the world including football, basketball, hockey, baseball and soccer. There’s also motorsports, boxing, MMA, tennis, golf, chess and way more. There really are too many sports to list. You can even bet on TV and politics.
Betsafe Casino Affiliates
By joining the Betsson Group affiliate program, you will be able to promote the Betsafe brand as well as any other of the Betsson-owned online gambling sites. Commission rates on Betsafe referrals range from 25 to 40% depending on net revenue levels. However, it is possible to negotiate a CPA or hybrid payment plan. You can also earn an additional 10% in commission when referring new affiliates to the program.
All affiliates enjoy access to a wide range of marketing materials, a selection of helpful tips on how to increase conversion rates and access to multilingual support.
Customer Support & Contacts
The Betsson Group, which is in charge of Betsafe customer service, won the best customer services operator award in the EGR operator awards four years running (2016-19).
This top drawer support can be accessed in three ways:
- Live chat(average response time 30 seconds)
- Email: [email protected](average response time 30 to 60 minutes)
- Phone:+44 808 238 0028. If you would like Betsafe to call you, you can request a call back via the website (average response time 15-60 minutes).
We have carried out many casino reviews, but there are not too many sites that have impressed us as much at Betsafe. Sensibly designed with a professional red and black colour scheme, Betsafe makes a positive first impression, and it only gets better when discovering their superb welcome bonus. Far from your typical sign-up offer, the one offered by Betsafe for new players is truly unique, coming without the high wagering requirements typically spotted.
Moving onto their range of games, although there could perhaps be a few more options in the tables games section, in all other aspects the choice is highly satisfactory. The live casino offering is just as good with customers never short of something to test out whether a traditional casino game or something completely novel. By also offering a solid range of payment methods, quick payouts and excellent customer support on top of this, the trustworthy Betsafe brand does plenty right.
In terms of where the site is lacking, there is not much to report. Still, if we had to pick something, it would definitely be the number of promotions for existing players. Although there are usually one or two things to explore, Betsafe could improve the player experience even more by offering a more significant number of competitions, prizes and bonuses.
What games can I play on Betsafe online casino?
Betsafe casino lobby has slots, video poker, live dealers, card games and roulette. Games shows with Lucky Wheel are also an option.
Is Betsafe casino safe?
Betsafe is backed by the reputable Betsson Group and hold gambling licenses from both the Malta Gaming Authority and the Swedish Gambling Authority.
Can I play poker on Betsafe?
Betsafe is also a poker platform where you can take part in tournaments.
Can I get a no deposit casino bonus at Betsafe?
Betsafe is not offering a no deposit casino bonus at this moment in time.
Is the casino online 24/7?
Yes, the Betsafe casino never sleeps, and this also includes their range of live casino games.
Do Betsafe run promotions for existing customers?
Yes, you will usually find something up for grabs. The range does tend to be on the small side, however, with occasional tournament cash drops or daily competitions.
What happens if I lose connection when playing a game?
If you get disconnected at any point, re-opening the game will allow you to begin where you were cut off. If you were mid-way through spin or round, the bet would have been accepted, and you can see the outcome by viewing your game history.
Do I need to download anything to play at the live casino?
No, you should be able to start playing straight from your browser without downloading anything. Live casino games are mobile compatible too, again with no download.
Do I have to deposit in £?
No, at the registration stage, you can select from nine different currencies including US dollars, Euros and Polish Zloty.
Where can I find the rules for a casino game?
The rules for each casino game can be found when you have fully loaded the game. Look for a ‘?’, ‘i’ icon or similar, and click this to open up the full set of rules and instructions.